FROM BALANCE TO BRILLIANCE: NEXUS OF WORK-LIFE BALANCE, SELF-EFFICACY, COMMITMENT AND CITIZENSHIP BEHAVIOUR

Abstract

This study is conducted to examine the impact of work-life balance on organizational citizenship behaviour, where self-efficacy and organizational commitment are utilized as intervening variables. This is quantitative research. Data is collected from the healthcare sector, with a sample of 360 respondents. SPSS is used for statistical analysis. Statistical analysis has shown the strong impact of work-life balance on organizational citizenship behaviour, and proves the intervening effect of self-efficacy and organizational commitment. The policies and practices that bring balance in life, are seen to significantly enhance the OCB levels to such extent that employees prefer to add extra value to their roles. Moreover, Social Exchange Theory explains the link between work-life balance and organizational citizenship behaviour The study has proved the importance of work-life harmony, it’s worth and impact on workforce. In this fast-paced era, retention is a big challenge for organizations, by implementing employee-centric practices, businesses can combat with this challenge, easily. People want comfort and balance and if the corporate sector prioritize this, it will solve retention issue and also foster organizational citizenship behaviour. This study has thoroughly investigated the role of self-efficacy and commitment in the pursuit of OCB.