IMPACT OF WORK-LIFE BALANCE AND PUBLIC SERVICE MOTIVATION ON THE PERFORMANCE OF POLICE IN PUNJAB: A MEDIATED ROLE OF SOCIETAL IMPACT POTENTIAL OF JOB

Abstract

This study explores the interplay between work-life balance (WLB) and public service motivation (PSM), and their impact on employee performance in the context of public service sector in Punjab (police service) with consideration to societal impact potential of job (SIP) as a mediating phenomenon. A quantitative research was used and a survey was survey was administered to middle tier police officers in Punjab using probability sampling. PLS-SEM was used to measure the direct relationships as well as mediation between these variables. The results support the impression that WLB together with PSM contributes positively to police performance. Besides, the SIP serves as a mediator of these relationships which shows that the police officers who consider their job as socially significant tend to be more motivated and effective. These findings underscore the necessity of enhancing workplace environment in which employees enjoy personal fulfillment while simultaneously seeing the value and meaning in their work. These findings provide important information to public policy and human resource management of the public sector employees in common and police service in specific, aiming towards the policies to promote WLB and motivation for effective performance. The work brings in new perspectives by proposing the SIP as an important performance model mediator, thereby deepening the concept of motivational efficiency in government institutions.