THE IMPACT OF SERVANT LEADERSHIP ON ORGANIZATIONAL COMMITMENT, WORK ENGAGEMENT AND EMPLOYEE WELL-BEING. THE MEDIATING ROLE OF CORPORATE SOCIAL RESPONSIBILITY IN PAKISTAN’S EDUCATION SECTOR

Abstract

In present global dynamics and complex organizational systems, the pursuit for sustainability has become vitally important. Leadership and Corporate Social Responsibility remain two of the most crucial components to organization’s success. This research investigates the impact of Servant Leadership on Organizational Commitment, Employee Work Engagement and Employee Well-being among Pakistani education sector. This study also investigates the mediating effect of Corporate Social Responsibility (CSR). A random sample of 239 of employees from private universities was drawn to examine these relationships. These interactions among the variables were assessed through Structural Equation Modelling. The data analysis was performed by SmartPLS 4. The results indicate that Servant Leadership has a positive impact on Organizational Commitment, Employee Work Engagement and Employee Well-being. Moreover, Corporate Social Responsibility also further supports this link and mediates the relationship suggesting that organizations perceived as socially responsible enhance the positive effects of Servant Leadership in an organization. This study provides useful information to leaders and management of organizations to develop and adopt CSR policies that enhance employee commitment, engagement and well-being for sustainable future of organizations