ENHANCING EMPLOYEE RESILIENCE THROUGH EMOTIONAL INTELLIGENCE TRAINING IN PAKISTAN’S BANKING SECTOR

Abstract

In this high-speed, highly competitive corporate era that we are experiencing, organizations require increasingly more a workforce that is not only strong but resilient enough to compete more effectively and thrive in their respective markets. This research examines the application and implementation of emotional intelligence (EI) training particularly in developing the much-needed competencies needed to develop the resilience of employees who are currently working in the banking sector of Pakistan. The working culture of the banking sector is dominated by extremely high and intense levels of pressure, relentless and ongoing reform in policies, and a rapid and ongoing revolution in the digital realm, which all tend to generate job insecurity and lead to extreme stress among employees. This research investigates and discusses in depth how the implementation of EI training impacts employees' ability to manage stress, make sound judgments, and have good workplace relationships. A quantitative research paradigm is employed to arrange a detailed survey of bank employees who are working in key metropolitan cities of Pakistan. The result of this research indicates that exposure to emotional intelligence training is practically essential in order to lower work-related stress levels, enhance decision-making ability, and enhance the overall job satisfaction of employees in a significant way. The research also offers valuable recommendations to practitioners of human resource and policymakers who are motivated to implement EI-based training programs with the potential to develop resilience in the workplace, ultimately ensuring long-term success in business.