Impact of Service Quality, Patient Trust and Hospital Reputation on Patient Satisfaction-Evidence from Health Sector

Abstract

Patient satisfaction is a most suitable measure to examine the quality and reputation of the hospital. These will discuss with the help of nursing care, hospital management and service quality. This study explores the relationship among the patient trust, service quality, hospital reputation and patient satisfaction in the Government Hospital, Kot Addu. In the cross-sectional study we discussed primary and secondary data collected from the questionnaire filled by the patients admitted in govt. hospital Kot Addu. Data analysis will be done by using SSPS software.  The results of this research explain that the service quality, patient trust and Hospital reputation have positive and significant impact on the patient’s satisfaction. Results conclude by correlation, regression and ANOVA test. The study emphasizes how crucial a hospital's reputation is in influencing patient satisfaction. Positive reputations increase a hospital's ability to draw in patients and attain high patient satisfaction rates.

Keywords: Service Quality, Patient Trust, Hospital Reputation, Patient Satisfaction, Health Sector.