IMPACT OF COMPLAINT HANDLING AND CUSTOMER EMPOWERMENT ON CUSTOMER LOYALTY; MEDIATING EFFECT OF CUSTOMER SATISFACTION. Center for Management Science Research, [S. l.], v. 4, n. 3, p. 557–571, 2026. Disponível em: https://cmsrjournal.com/index.php/Journal/article/view/871. Acesso em: 28 mar. 2026.