WHEN CUSTOMERS FEEL UNDERSTOOD: EMPATHY DRIVING EMOTIONAL EXPERIENCE AND ADVOCACY IN HOSPITALITY. Center for Management Science Research, [S. l.], v. 4, n. 2, p. 418–430, 2026. Disponível em: https://cmsrjournal.com/index.php/Journal/article/view/789. Acesso em: 25 feb. 2026.